Pharmacy Help Desk Agent, 8/25 start, Concord NC

Company Name:
Connextions
JOB DESCRIPTION/SKILLS:
Respond to inbound pharmacy/customer calls.
Performs duties related to the resolution of adjudicated prescription claims with regards to member eligibility, benefit parameters applied, determination of prior authorization or overrides and exceptions in the system.
Must complete calls expeditiously, accurately and in a professional manner.
QUALIFICATIONS:
Strong customer service skills.
Experience using Internet, Windows applications (Word, Excel) and eMail services (Outlook)
Excellent verbal communication skills (vocabulary and articulation)
Ability to express assurance/confidence and empathy.
Ability to work a flexible schedule; may require holiday and weekends;
Easily adaptable to change
Must have prior voice experience in a call center environment.
Previous pharmaceutical or medical experience preferred.
Date Posted: 7/18/2014
Job Code: 10028
City: Concord
State: NC
Country: United States of America
Category: Contact Center Agent

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Part-Time Front Desk Agent - Candlewood Suites...
Charlotte, NC IHG
DC Associate II, Warehouse Operations (12:00pm...
Durham, NC Cardinal Health
Front Desk Receptionist/Host
Charlotte, NC SSI Schaefer Systems International North A...
Ticket Gate Agent
Charlotte, NC DAL Global Services
Cabin Service Agent
Raleigh, NC DAL Global Services
Front Desk Clerk
Cary, NC La Quinta Inns & Suites