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Pharmacy Help Desk Agent, 8/25 start, Concord NC

Company Name:
Connextions
JOB DESCRIPTION/SKILLS:
Respond to inbound pharmacy/customer calls.
Performs duties related to the resolution of adjudicated prescription claims with regards to member eligibility, benefit parameters applied, determination of prior authorization or overrides and exceptions in the system.
Must complete calls expeditiously, accurately and in a professional manner.
QUALIFICATIONS:
Strong customer service skills.
Experience using Internet, Windows applications (Word, Excel) and eMail services (Outlook)
Excellent verbal communication skills (vocabulary and articulation)
Ability to express assurance/confidence and empathy.
Ability to work a flexible schedule; may require holiday and weekends;
Easily adaptable to change
Must have prior voice experience in a call center environment.
Previous pharmaceutical or medical experience preferred.
Date Posted: 7/18/2014
Job Code: 10028
City: Concord
State: NC
Country: United States of America
Category: Contact Center Agent

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